Welcome to Optima Service Solutions

Committed to a Higher Standard.

At Optima Service Solutions, we feel it is essential to maintain a customer-first mentality and consider every decision regarding service, process, strategy, and performance against the backdrop of customer impact.

Optima Service Solutions has developed proprietary software, Evolution, which covers the scope of the process from the time the order is received to when the service is delivered and beyond. With our technology and commitment to world class customer service, Optima manages the entire service network more efficiently and with a clear sight into the process, while meeting customer service commitments.

At Optima Service Solutions we are the leader in service chain optimization and we strive to help our clients succeed by applying technologies and processes that combine the efficient management of field resources with the delivery of world class customer service. Optima’s continuing objective is to do for the service business what supply chain technology and processes have achieved in the world of product manufacturing.

In addition, Optima Service Solutions has formed partnerships to support our nation’s continued efforts in reducing environmental waste. These partnerships assist Optima in working toward providing a cleaner world for our future.

Optima Service Solutions is the nation's leading provider of in-home delivery and installation services for major appliances, consumer electronics, and home entertainment systems. Our mission is to provide strategic and comprehensive service to our clients and our mutual customers. With our proven business model and our proprietary, user-friendly, web-based order entry and tracking system, Evolution, we are able to fulfill orders within 48 hours.

Optima technicians are professionals who receive ongoing training in the latest technologies and are supported by in-house, world class customer service representatives. Our quality assurance protocols guarantee customer satisfaction.